Pracuj.pl
Remote Customer Support for Hotel chain with German and English
Обслуговування клієнтівUmowa zlecenie
КомпаніяTP Polska sp. z o.o.
Місце роботиPoznań, Польща
ДоговірUmowa zlecenie
Обов’язки
- Customer service via phone and emails. Inquiries: Managing standard customer requests, including making reservations, entering changes, modifications, and cancellations. Providing information: Communicating precise information regarding hotel policies, rate rules, and available services. Technical support: Assisting users with navigating the website and mobile app. Payments: Handling payment issues and basic refunds. B2B Administration: Providing administrative support to the corporate sales department. Consulting: Assisting customers in choosing optimal accommodation options, room types, and promotions. Account Management: Handling membership matters (registration, profile updates, explaining benefits and membership levels). Complaints: Receiving, documenting, and categorizing complaint reports and providing initial guidance.
Вимоги
- Excellent command of German (written and spoken
- C1 level). Very good command of English (written and spoken
- B2 level). Communication skills
- by which we mean: the ability to conduct conversations with customers
- show empathy
- and practice active listening
- as well as assertiveness which is important in customer service. Availability to work remotely in Poland during project operating hours: Monday-Friday
- 8:00 AM – 7:00 PM. Experience in voice and back office customer support.
Що пропонує роботодавець
- sharing the costs of sports activities
- private medical care
- remote work opportunities
- birthday celebration
Додаткова інформація
Тип договоруUmowa zlecenie
Опубліковано25 серпня 2026 р.
Актуальна до24 вересня 2026 р.
Опис вакансії
Praca Remote Customer Support for Hotel chain with German and English, TP Polska sp. z o.
o. Poznań